Salesforce.

Salesforse

S No Topic
2 CRM Basic entities
3 Other Existing CRMs
4 What is Salesforce
5 Why Salesforce.com
6 How to sign up for Salesforce Account
7 Different editions of salesforce
8 Types of Objects
9 Types of fields
10 Types of Relationships
11 Different types of Email templates
12 What is Custom App
13 Field Accessibility
14 Grant Login Access
15 Trusted IP Ranges
16 Session Settings
17  Different types of tabs
18 Field History Tracking
19 Setup Audit Trail
20 Security(OWD,SharingRules,Profiles,Permission sets)
21 Roles and Role Hierarchy
22 Validation Rules
23 Workflow Rules
24 Approval Process
25 Reports and Dashboards
26 Queues
27 Public Groups
28 Assignment Rules
29 Auto Response Rules
30 Page layouts
31 Record types
32 Business Processes
33 Data Import and export Techniques
34 Account, Opportunity and Case teams
35 Workbench
36 Multi Tenant Architecture
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