Dynamics 365.

Dynamics 365

S No Topic
1 Lead Management
2 Opportunity and Pipeline Management
3 Sales Forecasting
4 Account, Contact and Communications Management
5 Customer Service Case Management and Issue Resolution
6 Campaign, Group, and Audience List development for marketing campaigns
7 Quote Creation, Management and Dispositioning
8 Creating reports and analytic
9 Dashboard creation and management
10 User account management security role configuration
11 Mail Merge and Microsoft Office Integration (including Outlook)
12 Plugins
13 Workflows
14 Custom Workflows
15 Business Process Flows
16 Business Rules
17 Actions
18 Power Apps, Power BI
19 Azure Basics
20 CRM Portals
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